REFUNDS AND CANCELLATION POLICY

Performance Courses

  • Performance courses are to be paid in full prior to the commencement of the first class of the course.

  • THERE WILL BE NO REFUNDS FOR NON-ATTENDANCE, VACATIONS, LACK OF TRANSPORT, CHANGING YOUR MIND, ETC.

  • If you are uncertain about signing up to the full course, please take a trial class at the elevated causal rate to determine if you wish to continue with the course. This must be paid prior to the trial class. If you decide to continue with the full course, the cost of the trial class will be deducted from the full course cost.

  • Casual classes are available at an elevated rate. Please note that we do not have the capacity to revise the unattended weeks and casual attendees may need to sit out of sections they have not learnt. We will endeavor to teach new content each week to ensure casual attendees will learn new content.

  • Full course payments can be split via a regular payment plan but only with prior approval from Bailar Productions. The terms of this payment plan (including dates, amounts, and late penalties) must be agreed on prior to entering the course.


Regular Classes

  • Classes are to be paid in full prior to the commencement of the first class of the term. Full course, casual class rates and various class membership passes are available.

  • THERE WILL BE NO REFUNDS FOR NON-ATTENDANCE, VACATIONS, LACK OF TRANSPORT, CHANGING YOUR MIND, ETC.

  • Students may transfer courses or levels but only after joint approval from instructors of both the exiting and entering class. Transfers may not be possible if class numbers are already at maximum capacity.


Play Dates, Hens Parties, and Workshops

  • Classes are to be paid in full prior to the class.

  • Class numbers will be confirmed three days before the class. If you confirm your attendance for the workshop, you will still be charged the full amount even if you do not attend. This is to ensure our classes are not run at a loss and so that instructor and studio costs can be covered.

  • If there is still available space, classes can be purchased up until the class is run. We will let you know if the class sells out beforehand. We encourage you to confirm your attendance prior to the class to ensure you do not miss out.

  • THERE WILL BE NO REFUNDS FOR NON-ATTENDANCE, VACATIONS, LACK OF TRANSPORT, CHANGING YOUR MIND, ETC.


Private Lessons

  • Private classes must be paid for prior to lesson.

  • Cancellation within 48 hours of lesson will be subject to a 50% cancellation charge. Cancellation within 24 hours of lesson will be subject to a 80% cancellation charge. If student do not attend lesson (without warning), or give notification less than 1 hour before the anticipated less, 100% of the lesson fee will be charged. These charges are to cover studio hire and instructors’ preparation and travel time.

  • Privates can be purchased (in bulk in advance) at a discounted rate. All pre-purchased privates will have a six-month validity from the date of purchase. THERE WILL BE NO REFUNDS FOR NON-ATTENDANCE, VACATIONS, LACK OF TRANSPORT, CHANGING YOUR MIND, ETC. Lessons may be postponed provided instructors have been given more than 48 hours of notice.


General

  • A 30% delayed payment fee will be charged for any payments more than 10-days after payment is due. This will accumulate monthly until payment is paid in full. A payment reminder will be sent 1-day after payment is due. Students with outstanding debts will not be allowed to participate in following course weeks, nor other Bailar Productions courses, workshops, or classes until payment for outstanding debts is received in full.

  • “Refund” vouchers for special cases (such as severe and prolonged illness) may be accepted at the discretion of Bailar Productions and must be with accompanied by sufficient evidence. If you are required to stop classes due to unavoidable instances, please notify us immediately as refunds will be negotiated based on the date of advice, not the date of the event. Notifications will only be accepted in writing. Bailar Productions will only provide a refund voucher for a maximum of half the course (at our discretion) based on the date of notification advice (e.g. if you have not attended since week 2 but notify us in week 6, refunds will be calculated from week 6).  THESE “REFUNDS” WILL ONLY BE MADE IN THE FORM OF A VOUCHER TO BE REDEEMED WITHIN 90 DAYS.

Cancellations by Bailar Productions

  • Please understand that sometimes situations are out of our hands. Bailar Productions may cancel or postpone classes/courses under several circumstances including but not limited to insufficient enrollment numbers, instructor injury or sickness, studio issues or double-bookings.

  • Bailar Productions will endeavor to postpone classes/courses where possible. If this is not possible, students will receive a voucher equivalent to the amount paid to be redeemed on future classes and/or courses (please see above for details on “refund” vouchers).

  • In the event that an instructor is sick or injured, Bailar Productions will endeavor to provide a replacement instructor for that lesson. If this is not possible, the class/course may be cancelled or postponed as listed above.

  • Bailar Productions will endeavor to inform students of any cancellation or postponed classes/courses at least 24-hours prior to that class/course. Notice will be given through Bailar Productions’ social media platforms. Efforts will also be made to contact affected students directly through electronic mail or phone message.

BAILAR PRODUCTIONS

©2018 by Bailar Productions.